Which role acts as the customer for developer questions within the Agile team?

• A. Scrum Master
• B. Product Owner
• C. System Architect
• D. Release Train Engineer

Answer: (B)

The customer for developer questions within an Agile team is the Product Owner. This role acts as the customer proxy, owning the team backlog and translating customer needs into actionable work. When developers ask about what to build, the Product Owner provides clarity on requirements, prioritizes items, and defines acceptance criteria, ensuring the team delivers what the customer actually wants. The Product Owner preserves alignment with stakeholder expectations and makes trade-offs as needed, so the team’s increments meet the intended value. Other roles—such as the Scrum Master who facilitates and removes impediments, the System Architect who guides technical direction, and the Release Train Engineer who coordinates across the train—do not serve as the customer representative for day-to-day developer questions. In SAFe, there’s also a Product Manager at higher levels for broader solution needs, but within an Agile team, the Product Owner is the customer-facing counterpart.